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US Catalyst Warranty

How does a Catalyst Work?

Don't forget to register your new catalyst warranty!

Condar's online warranty registration form makes this process quick and easy.

When properly installed in the US, catalysts are warranted for structural integrity for up to five years or 12,000 hours burn-time, whichever comes first(* see below exclusion). Damage due to incorrect use, including using fuels other than dry natural wood, is not covered.

Note: Exported Condar catalysts are not warranted. To learn more about ordering from outside the lower 48 States, please visit our Fast, Easy Shipping page.

Remedies Under this Warranty

Condar Company will replace a defective catalyst, free of charge, for the first 90 days following the date of original purchase. After the first 90 days, customer pays the following:

Years of Use
Warrany Coverage
Year 1
50% of original price
Year 2
60% of original price
Year 3
70% of original price
Year 4
80% of original price
Year 5
90% of original price
Year 6
current retail price

* excludes CC-800 (Flexburn 2-in-1 Encore and Defiant)

For a replacement catalyst please send catalyst, warranty claim, copy of original receipt, $15.50 shipping charge, prorated payment, and a note indicating the place of purchase and price paid to:

Condar Company
111 Kangaroo Drive
Columbus, NC 28722

Questions? Email our warranty administrator Mike Whitt.

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